Reference

Legal terms for your tongwd account

tongwd Legal sets out how account access, identity checks, wallet records and policy requests work for you in Indonesia.

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tongwd Legal terms for your tongwd account
POLICY HELP

Get Legal help beside account support

A clear support route helps when you need an answer about Legal rather than a general lobby response.

Policy question Send a written request through the account support form when a Legal clause, access…
Wallet record For DANA, OVO, GoPay or QRIS questions, attach the payment reference without sharing your…
Access request If your account cannot enter the lobby, tell us the device path you used…
DATA PRACTICES

How we handle Legal requests

Legal questions often involve account details, payment evidence or a request to change stored data, so we keep the handling path specific.

Data requests

To ask for access to account data or request a correction, use the support form and identify the registered phone.

Cookie controls

Our pages may use browser cookies for sign-in continuity and selected page settings.

Account security

Keep your phone verification details private and do not send a wallet PIN, password or one-time code in a support…

Payment retention

Payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity may be retained with the related account…

Change requests

If a name, phone detail or other account field needs correction, explain what is wrong and what should replace it.

Contact route

Use the account support form for Legal, privacy, cookie or retention questions.

Answers about tongwd Legal

These Legal answers focus on the decisions you may need to make before opening an account or sending a policy request. We keep the wording practical, including the account step, local access condition and payment records that may matter during a check. If your situation is not covered, send the details through the account support form.

Legal covers account access, phone verification, payment records, policy requests, cookies, data handling and account changes. Read it before opening an account so you understand the conditions that apply to your use of the lobby and cashier path.

Yes, the Legal wording is presented for your Indonesia account journey, but access depends on local law. Availability or eligibility can vary by location and circumstance, so check the notice before you proceed or contact account support.

Phone verification helps connect the account to the details you provide before account access. It also supports checks when a DANA, OVO, GoPay, QRIS, bank transfer or virtual account record needs to be matched.

Use the account support form and state the account detail that needs correction, such as a phone field. Include your registered phone, but never include a password, wallet PIN or one-time code in the request.

We may retain payment references so support can compare a cashier entry with the status of DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. Send the reference, not private wallet credentials, when asking for a check.

Yes. Ask through the account support form if you need clarification about cookies used for sign-in continuity or page settings. You can also clear cookies in your browser, although that may sign you out.

Send one clear request through the account support form linked near the cashier area. Name the Legal section, add your registered phone and include any relevant date or payment reference so we can route the question accurately.

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