Reference

Terms & Conditions For Your tongwd Account

tongwd Terms & Conditions explain how you open, use and protect your account, including wallet checks for DANA, OVO, GoPay and QRIS.

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tongwd Terms & Conditions For Your tongwd Account
HELP WITH TERMS

Get Help With An Account Rule

A clear support path helps when a Terms & Conditions question affects your account or wallet status.

Account access If phone verification stops your account flow, contact support from the address linked to…
Wallet status For DANA, OVO, GoPay or QRIS questions, include the payment reference and time shown…
Policy request Send a request when you need a clause explained, a record corrected or an…
RECORDS AND CONTROL

How We Handle Policy Requests

Our Terms & Conditions work with practical account controls rather than hidden steps.

Data handling

We use registration, verification and transaction details to operate the agreement, check account requests and respond to policy questions.

Cookie settings

Necessary cookies help maintain your signed-in session and retain required page settings.

Account security

Keep your phone, email and password private, and sign out on shared devices.

Retention questions

You may ask how long a particular account or payment record is retained and why it is needed.

Correction requests

If your name, phone number or account detail is incorrect, send the requested correction from your linked contact route.

Contact ownership

Policy questions belong with our support team through the contact route listed on tongwd.

Terms & Conditions Questions Answered

These Terms & Conditions answers focus on the account decisions you are most likely to make before opening or using tongwd in Indonesia. We explain eligibility, verification, payment records, data requests, device access and support in direct language. For a situation not covered here, contact us with your account reference and the relevant message.

They cover account creation, phone verification, permitted access, password care, wallet transactions, withdrawal checks, support requests, data handling and account closure. The terms apply where local law permits, while eligibility depends on local law and the rules applicable to your location.

Yes. Eligibility depends on local law, and account access is offered where local law permits. You must check the rules that apply to you before opening an account. We may restrict access or request clarification when an account request does not meet an applicable requirement.

Phone verification helps connect the account to the contact detail you provide before account access. It can also support an account-change request. If the code does not arrive, contact us without sharing the code, and we will explain the next step.

The agreement requires you to use payment details that belong to you and retain the receipt or reference. DANA and QRIS records may be checked against the account request. Send the reference and time to support if a status does not match your account.

You can request correction of inaccurate information through the linked contact route. We may ask for phone verification or other account checks before changing details connected to access, wallet status or transaction records. We assess each request under the Terms & Conditions.

Use the account recovery or support route shown on tongwd and provide the account email plus a clear description of the problem. Do not send a password or one-time code. We may pause sensitive changes until ownership and phone details are checked.

Contact support during 08:00–23:00 Jakarta time with your account email, transaction reference and the message or clause involved. We can explain the relevant Terms & Conditions step, identify any missing account action and tell you how to request a correction.

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